Support
Derdack delivers a portfolio of professional services to guarantee efficient and fast deployment and successful and profitable operation and maximum exploitation of its message master® software. Derdack offers it’s know-how and expertise within optional support and service agreements.
24×7 Support and Preemptive Maintenance
Derdack’s Germany-based support center provides global support services via phone, email, instant messaging and remote access on a 24×7 basis, 365 days a year. All support incidents of contracted customers are rated and handled according to a defined ticket and escalation procedure with guaranteed response and resolution times. With 24×7 Premium Support Derdack also offers preemptive maintenance, i.e. regular system audits for optimum runtime environments and continuity.
Deployment Consultancy and Services
To ensure the optimal integration of message master® software into the business processes of our customers all software deliveries of Derdack are based on a thorough analysis of customer requirements. A dedicated deployment plan is the foundation of every single software installation by qualified Derdack engineers.
Worldwide On-site and Remote Deployments
Derdack offers global installation and deployment services – according to customer preferences either on-site or remotely. Derdack has especially trained deployment engineers who are able to conduct successful installation of even complex scenarios within a few days.
Technical Trainings
Derdack offers both mobile service design and operational support training enabling customers to self-maintain and manage message master® software and to develop innovative service applications on top of it. A first training session is usually part of the deployment process. Additional training can be organized in Germany or at the customer site.
Software Update Insurance
As a vendor of standard software products Derdack provides patches and fixes, service packs and updates on a regular basis and according to a software lifecycle process. Customers can sign a software update insurance contract to benefit from a continuous flow of both minor and major updates.
