News

The Marketing Arm’s wireless practice delivers mobile messaging services using message master® xsp

August 18, 2010

Derdack, provider of enterprise notification software and mobile messaging platforms, today announced that the wireless practice of The Marketing Arm, is live on message master® xsp. The SMS/MMS gateway software enables The Marketing Arm to securely and reliably connect to aggregators via SMPP for message delivery.

“We quickly realised that of the specialised solutions that were available, message master® xsp offered a cost effective and proven system,” said Mike Jelley, co-founder of The Marketing Arm’s wireless practice. “Its ability to connect to aggregators via SMPP and Derdack’s global carrier class references were key factors in our decision to choose their mobile messaging software. It’s a very good product for companies that need a reliable and fast method of sending and receiving SMS and MMS messages, and it plays a central role in the provision of our mobile marketing 2.0 solutions. It strengthens our infrastructure to support our current and future mobile messaging requirements.”

About The Marketing Arm
A member of Omnicom Group (NYSE: OMC), The Marketing Arm is a next-generation promotion agency that harnesses the power of emotion to make brands more engaging. With a focus on sophisticated planning across all promotional channels, The Marketing Arm provides best-in-class consulting that spans nine emotional platforms within entertainment, sports, multicultural, and cause marketing.
For further information, visit www.themarketingarm.com.

Please, click here to read the full press release (PDF).

Click here to learn more on Derdack’s mobile messaging platform message master® xsp.

Free white paper on " Driving SMS and MMS Messaging Revenues"

August 4, 2010

This Derdack White Paper is looking at various trends in the mobile industry and in particular in mobile messaging and outlines applications, services and concepts that can help mobile network operators to participate in and benefit from these trends. The discussed services and social network applications like Facebook SMS & MMS can be realized and implement with Derdack’s new mobile messaging platform – message master® nx.

Derdack unveils release 3.2 of message master® Enterprise Alert

July 29, 2010

Derdack is pleased to announce the general availability of a new release of its enterprise notification software – message master® Enterprise Alert. Release 3.2 offers the following new features:

• 64bit OS support: Support has been added for Text-To-Speech on 64-bit operating systems, e.g. Windows Server 2008 (R2).
• Additional GSM device support: message master® Enterprise Alert now supports sending and receiving SMS text messages with MultiTech iSMS Modems. This is especially interesting for customers who are not able to provide RS-232 COM or USB port for GSM device connectivity due to data center restrictions. MultiTech iSMS Modems support HTTP over TCP/IP enabling remote locations of GSM devices outside the data center.

The new release is provided to all existing customers of the Enterprise Alert 2010 free of charge. Please, contact your account or partner manager for information on your eligibility of receiving this free update.

If you are an user of Enterprise Alert 2007 and are thinking about upgrading to version 2010, please take a closer look at how Enterprise Alert 2010 can help you meet your goals – our Sales Team will gladly assist you with further details and reviewing your individual business case.

Feel free to contact us at your convenience to benefit from our expertise in communication-enabling applications and mobile notifications!

Phone: +49 (331) 29878-20
Email: sales@derdack.com

Derdack wins a top mobile messaging honour at the Global Messaging Awards

June 29, 2010

Derdack, provider of enterprise notification software and mobile messaging platforms today announced it had won a major industry award at the 7th Global Messaging Awards, for message master® Enterprise Alert. The award recognised the innovative use of mobile messaging at Derdack’s customer HIS-IZZ Hospitals, and is the third such award given to Derdack’s enterprise notification software in the last four months.

“Yet again we’ve had a great list of entrants, a superb shortlist and some very deserving winners. Almost every year that we’ve held these awards people have been predicting the end of the messaging sector and yet every year the industry comes back bigger and stronger than ever,” said Mike Grenville of co-organiser 160Characters.

Find the winners list on the official 160characters website.

Click here to learn more on Derdack’s message master® Enterprise Alert.

To read the full HIS-IZZ Hospitals case study, please click here.

Derdack partners with Inovativ and announces first customer implementation

May 18, 2010

Derdack today announced that it had signed a partner agreement with Inovativ, the Dutch Microsoft System Center specialist. The relationship has already proved successful with the first customer implementation completed at INHolland University of Applied Sciences where message master® Enterprise Alert has been deployed to increase availability of critical IT services such as email, and reduce the risk of business interruption.

Robert Beudeker, System Administrator, INHolland University of Applied Sciences explained why it was a straightforward decision to select message master® Enterprise Alert, “Derdack’s enterprise notification software met all of our requirements. We were impressed with its use of SMS for notifications, the two-way connector to SCOM, its ability to integrate with Active Directory for provisioning and management of user rights and its capabilities around escalation and ticket monitoring.”

ABOUT INOVATIV
INOVATIV is Netherlands’ premier System Center solution provider. With 3 System Center MVPs in-house INOVATIV can provide the knowledge and experience to successfully implement System Center. www.inovativ.nl

ABOUT INHOLLAND UNIVERSITY OF APPLIED SCIENCES
INHolland University of Applied Sciences is an ambitious institution of higher education in the western part of the Netherlands. Its vibrant learning and working community and particularly its scale is ideal for students who are keen to develop their theoretical knowledge as well as their practical skills. www.inholland.nl

Follow this link to learn more on Derdack’s message master® Enterprise Alert.

Volcano ash, the information chaos and the role of advanced customer notification systems

April 19, 2010

Fallout from the Icelandic volcano Eyjafjallajökull has grounded thousands of travelers worldwide including Derdack’s CEO, Matthes Derdack. He reflects the positive role incident-forward communication, e.g. via SMS or email, can have in such situations.

Please, read more on his blog

You will find additional details on incident-forward communication systems here

European Southern Observatory selects message master® Enterprise Alert

April 14, 2010

Derdack today announced that the European Southern Observatory (ESO), the world’s most productive astronomical observatory, has selected message master® Enterprise Alert to increase availability for critical IT services. The installation in Santiago, Chile will add automated, mobile notification capabilities to existing network monitoring functionality provided by WhatsUp.

Andrew Wright, Network Specialist, ESO said, “We knew that message master® Enterprise Alert was already successfully integrated with WhatsUp at our headquarters near Munich, Germany. The latest version of Derdack’s software has powerful features for notification automation, in particular two-way closed loop notifications, the ability to automatically escalate alerts, assignment of ownership of alerts, and failover capabilities. It was a straightforward decision to roll out the software to our Chile operation.”

About ESO
ESO, the European Southern Observatory, is the foremost intergovernmental astronomy organisation in Europe and the world’s most productive astronomical observatory. ESO carries out an ambitious programme focused on the design, construction and operation of powerful ground-based observing facilities enabling astronomers to make important scientific discoveries.

To learn more about Derdack’s notification software, please have a look at the Enterprise Alert product site.

Communication-Enabled Supply Chains: Article in PRIME Magazine

April 1, 2010

Matthes Derdack, CEO of Derdack, assesses the value of automated communications in supply chains in the latest issue of Prime Magazine which covers the full breadth of Microsoft and partner technology in manufacturing. If you are interested in reading more about integrating communication technologies into supply chains and what the essences and results are, please read the complete article below.

Derdack wins Network Computing award for enterprise notification project

March 9, 2010

Derdack, provider of mobile messaging platforms and enterprise notification software today announced that its customer implementation at Boehringer Ingelheim Netherlands had won a prestigious award from Network Computing. message master® Enterprise Alert helped the pharmaceutical firm save $0.5m in lost staff productivity and this achievement was recognised in the Private Sector Project of the Year category.

Matthes Derdack, Managing Director of Derdack who was presented with the award said, “I am thrilled that the message master® Enterprise Alert project at Boehringer Ingelheim has won this distinguished award. This implementation highlights the financial impact that can be achieved by minimising systems downtime through automated and reliable alert notifications. It validates the business model behind our enterprise notification software, demonstrates clearly that a rapid return on investment can be achieved and is applicable to a wide range of industries.”

If you are interested in reading the full Boehringer Ingelheim case study, please click here.

To learn more about Derdack’s enterprise notification software, please read more on our Enterprise Alert product site.

Derdack scoops European IT Excellence award for healthcare implementation of message master® Enterprise Alert

March 4, 2010

Derdack today announced that its customer implementation at HIS-IZZ Hospitals had won a prestigious industry award from IT Europa. The IT Excellence awards recognised Derdack in the Mobility and Communications category.

Matthes Derdack, Managing Director of Derdack commented on receiving the accolade at an evening awards ceremony held in London said, “I am delighted that the first class implementation of message master® Enterprise Alert at HIS-IZZ Hospitals has been rewarded with this respected honour. It recognizes the growing role of mobile communication in the healthcare area. Working closely with M2MCOM we have helped the hospital automate and accelerate communication of critical alerts and warnings. It has improved business continuity and lowered the risk of unexpected business interruption.”

To read the full HIS-IZZ Hospitals case study, please click here.

If you are interested in learning more about Derdack’s enterprise notification software, please read more on our Enterprise Alert product site.