Derdack Enterprise Alert is the leading solution for reliable and mobile alert notifications and mobile incident response for Microsoft System Center.
Enterprise Alert is fully compliant with System Center 2012 SP1
System Center Operations Manager
Enterprise Alert adds reliable notifications with delivery tracking and automated escalations to System Center Operations Manager (SCOM). The full spectrum of unified communication is supported: voice with text-to-speech, SMS text message, instant message, email and smartphone push. Enterprise Alert enables mobile access to alerts in SCOM via native smartphone apps for iPhone, Blackberry and Windows Phone 7.
System Center Service Manager
Enterprise Alert complements System Center Service Manager (SCSM) with intelligent notifications to IT analysts and enables mobile assignement of incidents to IT service staff. Smartphone apps provide mobile access to incidents and allow analysts to create new ones remotely. Inbound communication can be automated, for instance to create new service request via voice calls. Enterprise Alert also supports automated user communication, e.g. on the resolution progress of incidents.
System Center Orchestrator
The Enterprise Alert smartphone app enables the execution of runbooks directly from iPhone, Windows Phone, Android and Blackberry. This is based on additional provisioning and security features to prevent unauthorized access to your IT. Enterprise Alert also adds an integration pack to SCO, communication-enabling your runbooks, e.g. for sending text messages, making voice calls or starting notification workflows.
This picture provides a typical blueprint for embedding Enterprise Alert into IT management and data center environments: