Reliable mobile Notifications for IBM Tivoli

Reliable Notifications and Mobile Incident Management for IBM Tivoli

Enterprise Alert complements IBM Tivoli products with rapid, mobile notifications via multiple communication channels and with capabilities for remote management of critical incidents, e.g. from a Smartphone. Smartphone Apps provide convenient trouble ticket management “on-the-go” and an instant insight into what is going on in your enterprise IT.

Enterprise Alert is the most advanced notification solution for IBM Tivoli:

• Multi-modal alert notifications (voice with text-to-speech, SMS text, instant messaging, e-mail, fax, smartphone push)
• Real-time tracking of notification delivery to ensure receipt of critical information
• 2-way communication including processes of replies and acknowledgements
• Fully automated escalation chains & procedures and group notifications
• Use of duty rosters and schedules for after-business-hours notifications
• Smartphone apps for remote incident management, e.g. for iPhone, Blackberry, Windows Phone 7
• Remote status and work progress updates
• Intelligent notification workflows, e.g. utilizing presence information, find-me, follow-me
• Integration with Active Directory
• High-availability, automated failover mechanism

IBM Tivoli Monitoring

• Plug & Play integration using the TEMS web service
• No change or configuration in ITM required
• All events are polled by Enterprise Alert
• Filters define which events are communicated, how and to whom
• Replicates events from ITM to Smartphones

IBM Netcool/OMNIbus

• Smart 2-way connector
• Notify people upon critical events via Enterprise Alert
• Optional integration via TSM probe, e.g. to update events or trigger workflows remotely

IBM Maximo

• Basic integration via SMTP to forward tickets to Enterprise Alert
• Optional, advanced integration via web service

IBM Impact
Various integration options incl. SMTP and SOAP