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Free Update: Unmatched Alert Notifications for Microsoft System Center and HP NNMiMay 10, 2013 Derdack adds additional capabilities to its unrivalled alert notifications and mobile incident management software for Microsoft System Center and other IT monitoring, helpdesk and management solutions. Update 2 for Service Release 2 now enables to address teams based on System Center Operations Manager ‘groups’ and based on HP Network Node Manager (i) ‘node groups’. This improves the automated matching of alert notifications to on-call teams with respective responsibility rules of IT departments. Update 2 is free for all customers of Enterprise Alert 2012. It requires previous installation of Service Release 2. The update will be recognized by the auto-update software.  Comprehensive plug&play integration with HP software availableApril 30, 2013 With Update 1 for Service Release 2 of Enterprise Alert 2012 Derdack completes its unrivalled, seamless 2-way integration with HP software, now covering HP Operations Manager, HP Network Node Manager and finally HP Service Manager. HP Software can now conveniently be extended with the notification and mobile incident management capabilities of Enterprise Alert. Update 1 provides additional features including an updated Windows Phone app and a new “Insights” dashboard to monitor ongoing alarm activities. Update 1 is free for all customers of Enterprise Alert 2012. It requires previous installation of Service Release 2. The update will be recognized by the auto-update software. Principality UK extends Microsoft System Center with Enterprise Alert®April 22, 2013 Principality is the UK’s 7th largest building society, with over £6 billion in assets. Principality is a mutual building society owned by and run for the benefit of its 500,000 members aiming to give them consistently good value with attractive savings and mortgage rates. Principality was looking for reliable incident notifications that should be delivered to the correct person via the correct channel. This included the handling of on-call rotas and 3rd party contact center personnel. The solution needed to integrate with Microsoft System Center Operations Manager, Service Manager and Orchestrator. “Enterprise Alert has allowed us to link our Operational Monitoring & Incident Management systems, to the people who can deal with issues that would impact upon delivery of service to customers.” (Marc Jones, Principality)  Update your Enterprise Alert® 2012 with Service Release 2April 4, 2013 Derdack is proudly announcing Service Release 2 offering a set of powerful new features to take your incident response to the next level. With Service Release you will enjoy additional enterprise-class security features (like password strengths), more seamless integration with 3rd party tools (HP NNMi 2-way connector, enhanced integration with Microsoft SCOM and SCSM), out-of-the-box Microsoft Exchange connectivity, improved email notifications for greater resilience and security (direct SMTP, SSL support), fully automated emergency callout plans and last but not least a new kick-start dashboard. SR 2 is free for all customers of Enterprise Alert® 2012. If you are running an earlier version and are not covered by update insurance, please contact us for information on how to upgrade.  Exclusive Derdack presentation at the Private Cloud User Group meeting on April 25 in HannoverMarch 28, 2013 Our R&D lead René Bormann will hold an exclusive presentation about the use of Enterprise Alert in Microsoft System Center projects at the next “Private Cloud User Group” meeting on the 25th of April, 2013. The meeting will be held in the Education Center in Hannover. All those interested in attending the meeting can register by email at markus@markus-klein.it.  IT Innovation Award: Enterprise Alert awarded with the title "Best of 2013"March 26, 2013 The German SME Initiative has awarded Enterprise Alert with the title “Best of 2013”. Enterprise Alert particularly impressed the jury and belongs to the top group of more than 4,900 applications.  New package of Enterprise Alert® for Microsoft System Center customersMarch 13, 2013 Start with Enterprise Alert® today! We are announcing a new package of Enterprise Alert® for Microsoft System Center customers. Until June 30, 2013 we are offering the System Center Edition that comes with full System Center SP1 support, voice, text, push, IM, smartphone apps, on-call teams, Active Directory integration and 5 mobile alert users starting at an incredible $7,995 / € 4,980. If you wish to know more about the leading notification and communication solution for Microsoft System Center, then please contact us at sales@derdack.net. New Perspectives on Business Continuity and the Role of CommunicationMarch 11, 2013 Matthes Derdack discusses new perspectives on business critical events that should influence the way we look at business continuity planning. While business continuity measures are usually derived from known threats and risks, new insights point to a planning that is based on the potential impact of critical events and to implementing the ability to rapidly respond to unknown scenarios. In this light, communication and automated communication systems play a much important role in handling critical situations.  IT continuity: the benefits of a mobile NOCDecember 3, 2012 Matthes Derdack discusses the benefits of mobilizing a network operations centre / center and outlines a financial justification for implementing such a strategy. It is common practice for many large and medium-sized enterprises to operate a 24×7 network operations centre / center (NOC). A NOC is designed to continuously monitor IT, telecoms and core operations enabling it to immediately respond to any critical event that might threaten business continuity. However the traditional NOC model with a heavy reliance on manual monitoring methods is fast being replaced with a more dynamic infrastructure that uses enterprise notification software to enhance service levels whilst lowering costs.  A few thoughts on why business continuity often failsNovember 19, 2012 Business continuity often fails. The reasons are manifold. If no business continuity plan exists, any response to emergency situations depends on the capabilities and action of solitary individuals. In particular in large-scale events this does not work. But even if business continuity plans exist, they not necessarily work well as they might be outdated, poorly drilled and exercised or even badly designed. Overall, business continuity plans often deal with predictable events and situations only.
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