News

Enterprise Alert® promotion package for System Center expires soon

June 11, 2013

Start with Enterprise Alert® today!

In March we announced a new package of Enterprise Alert for Microsoft System Center customers. We are offering the System Center Edition, that comes with full System Center SP1 support, voice, text, push, IM, smartphone apps, on-call teams, Active Directory integration and 5 mobile alert users starting at an incredible $7,995 / € 4,980 only until June 30. The “Enterprise Alert System Center Edition” is also available in our new online shop.

If you wish to learn more about the leading notification and communication solution for Microsoft System Center, then please contact us at sales@derdack.net.

Learn more about EA 2012 for System Center

No more manual callouts - automate your emergency communication with Enterprise Alert

May 29, 2013

Derdack is proudly announcing the new “Emergency Callout” Edition offering enterprises and organizations a powerful way to accelerate their response to critical situations by fully automating emergency communications.

The new edition enables to create and execute unlimited emergency callout plans to groups of people, response teams, firefighters and other emergency resources. With a simple touch or mouse-click operators can execute automated callouts and alert notifications and will be entirely freed from manual callout tasks.

Status updates on alert delivery, acknowledgements and replies will be displayed automatically on-screen. Without any manual interaction, operational teams can visually track who is responding and who is not and when people will be arriving on-site to handle the emergency situation. The new Emergency Callout Edition of Enterprise Alert® unleashes the power of automated communication workflows for the most critical situations.

Learn more and watch Emergency Callouts with Enterprise Alert live in our new video

Free Update: Unmatched Alert Notifications for Microsoft System Center and HP NNMi

May 10, 2013

Derdack adds additional capabilities to its unrivalled alert notifications and mobile incident management software for Microsoft System Center and other IT monitoring, helpdesk and management solutions. Update 2 for Service Release 2 now enables to address teams based on System Center Operations Manager ‘groups’ and based on HP Network Node Manager (i) ‘node groups’. This improves the automated matching of alert notifications to on-call teams with respective responsibility rules of IT departments.

Update 2 is free for all customers of Enterprise Alert 2012. It requires previous installation of Service Release 2. The update will be recognized by the auto-update software.

Comprehensive plug&play integration with HP software available

April 30, 2013

With Update 1 for Service Release 2 of Enterprise Alert 2012 Derdack completes its unrivalled, seamless 2-way integration with HP software, now covering HP Operations Manager, HP Network Node Manager and finally HP Service Manager. HP Software can now conveniently be extended with the notification and mobile incident management capabilities of Enterprise Alert. Update 1 provides additional features including an updated Windows Phone app and a new “Insights” dashboard to monitor ongoing alarm activities.

Update 1 is free for all customers of Enterprise Alert 2012. It requires previous installation of Service Release 2. The update will be recognized by the auto-update software.

Principality UK extends Microsoft System Center with Enterprise Alert®

April 22, 2013

Principality is the UK’s 7th largest building society, with over £6 billion in assets. Principality is a mutual building society owned by and run for the benefit of its 500,000 members aiming to give them consistently good value with attractive savings and mortgage rates.

Principality was looking for reliable incident notifications that should be delivered to the correct person via the correct channel. This included the handling of on-call rotas and 3rd party contact center personnel. The solution needed to integrate with Microsoft System Center Operations Manager, Service Manager and Orchestrator.

“Enterprise Alert has allowed us to link our Operational Monitoring & Incident Management systems, to the people who can deal with issues that would impact upon delivery of service to customers.” (Marc Jones, Principality)

Update your Enterprise Alert® 2012 with Service Release 2

April 4, 2013

Derdack is proudly announcing Service Release 2 offering a set of powerful new features to take your incident response to the next level. With Service Release you will enjoy additional enterprise-class security features (like password strengths), more seamless integration with 3rd party tools (HP NNMi 2-way connector, enhanced integration with Microsoft SCOM and SCSM), out-of-the-box Microsoft Exchange connectivity, improved email notifications for greater resilience and security (direct SMTP, SSL support), fully automated emergency callout plans and last but not least a new kick-start dashboard.

SR 2 is free for all customers of Enterprise Alert® 2012. If you are running an earlier version and are not covered by update insurance, please contact us for information on how to upgrade.

Learn more about SR2 for Enterprise Alert in our TechBlog

Start your free trial of Enterprise Alert today

Exclusive Derdack presentation at the Private Cloud User Group meeting on April 25 in Hannover

March 28, 2013

Our R&D lead René Bormann will hold an exclusive presentation about the use of Enterprise Alert in Microsoft System Center projects at the next “Private Cloud User Group” meeting on the 25th of April, 2013. The meeting will be held in the Education Center in Hannover. All those interested in attending the meeting can register by email at markus@markus-klein.it.

Please find the detailed agenda (German) here

Map to the event location

IT Innovation Award: Enterprise Alert awarded with the title "Best of 2013"

March 26, 2013

The German SME Initiative has awarded Enterprise Alert with the title “Best of 2013”. Enterprise Alert particularly impressed the jury and belongs to the top group of more than 4,900 applications.

Learn more about the leading enterprise solution for mission-critical notifications and mobile incident response

New package of Enterprise Alert® for Microsoft System Center customers

March 13, 2013

Start with Enterprise Alert® today!

We are announcing a new package of Enterprise Alert® for Microsoft System Center customers. Until June 30, 2013 we are offering the System Center Edition that comes with full System Center SP1 support, voice, text, push, IM, smartphone apps, on-call teams, Active Directory integration and 5 mobile alert users starting at an incredible $7,995 / € 4,980.

If you wish to know more about the leading notification and communication solution for Microsoft System Center, then please contact us at sales@derdack.net.

Learn more about EA 2012 for System Center

New Perspectives on Business Continuity and the Role of Communication

March 11, 2013

Matthes Derdack discusses new perspectives on business critical events that should influence the way we look at business continuity planning.

While business continuity measures are usually derived from known threats and risks, new insights point to a planning that is based on the potential impact of critical events and to implementing the ability to rapidly respond to unknown scenarios. In this light, communication and automated communication systems play a much important role in handling critical situations.